FAQ’s About Shipping

DOMESTIC DELIVERIES IN AUSTRALIA

All online orders are sent via Australia Post.

All orders made before 12 Noon Monday – Friday will be sent the same day, orders after this time will be sent the next business day at 12 Noon.

Once your order has been picked up by Australia Post you will receive a tracking number so please check your email for your tracking number, if you don’t receive a tracking number please check your Junk / Spam email.

Orders are sent from our distribution centre in Melbourne, Victoria.

Parcel Post (Australia Post)

Our regular Parcel Post service is cost-effective and reliable, delivering parcels in 2 or more business days.

Orders are sent from Melbourne, Victoria. To estimate the time it will take to deliver to your area, view the http://auspost.com.au/parcels-mail/delivery-areas.html

Email Tracking included.

Need it there fast? Try our Express Post or Courier Post service.

Express Post (Australia Post)

Express Post parcel service offers faster deliveries. Unfortunately, we cant guarantee Next Day Service because Australia Post can be unreliable.

Orders are sent from Melbourne, Victoria. To estimate the time it will take to deliver to your area, view the http://auspost.com.au/parcels-mail/delivery-areas.html

Email Tracking include

 

INTERNATIONAL DELIVERIES

Express Courier International

Urgent, door-to-door delivery for items up to 20kg, with Signature on Delivery.

Estimated 2-4 business day delivery to metropolitan areas of major cities.

Signature on delivery in many destinations.

Express Post International

Fast service for items up to 20kg, including signature on delivery.

Estimated 3-7 business day delivery to metropolitan areas of major cities.

Signature on delivery in many destinations.

Limited online tracking available for certain destinations.

Pack & Track International

Low-cost, tracked service to select countries for items up to 2kg.

Estimated 3-10 business day delivery to metropolitan areas of major cities.

Delivers to 26 overseas destinations.

Online tracking available for certain destinations.

Registered Post International

Signature on delivery for items up to 2kg.

Estimated 3-10 business day delivery to metropolitan areas of major cities.

Signature on delivery in many destinations.

Includes coverage of up to $100 for loss or damage for articles posted.

Airmail

Delivery service for items up to 20kg to over 190 countries.

Estimated 3-10 business day delivery to metropolitan areas of major cities.

TRACKING NOT INCLUDED.

Sea Mail

A low-cost option for heavier items up to 20kg, when speed is not a priority.

2-3 month estimated delivery.

TRACKING NOT INCLUDED.